Refund policy

At DoggyDust, we want you and your dog to love our products. That's why we offer a 30-day satisfaction guarantee on eligible first purchases made directly through DoggyDust.com.

30-Day Satisfaction Guarantee

If you're not satisfied with your first purchase of a product, contact us at support@doggydust.com within 30 days of delivery. We'll review your request and help make things right.

Our guarantee applies to eligible one-time purchases and first subscription orders, even if you've opened and tried the product. In most cases, we won't require you to return the opened product.

Multipack Purchases

If you purchase a multipack and aren't satisfied, our 30-day guarantee covers the first opened unit of each eligible product.

Additional unopened units may also qualify for a refund. We may request that unopened products be returned or provide a refund without requiring a return, depending on the circumstances.

Please contact us before returning any products so we can provide instructions.

Damaged, Defective, Incorrect, or Missing Orders

If your order arrives damaged, contains the wrong product, is defective, or doesn't arrive, please contact support@doggydust.com.

We may request photographs or additional order information to help resolve the issue. We'll arrange an appropriate replacement or refund.

Subscription Orders

Your first subscription order is eligible for our 30-day satisfaction guarantee.

Recurring subscription orders are not automatically eligible for a refund solely because a customer forgot to pause, skip, or cancel before the order was processed. However, we'll review individual circumstances and assist whenever possible.

This does not affect your rights regarding damaged, defective, incorrect, or undelivered products.

How to Request a Refund

Email support@doggydust.com with your order number and a brief explanation of the issue.

Our customer support team will review your request and provide the next steps.

Refund Processing

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your financial institution.

Purchases Made Through Amazon

This policy applies to eligible purchases made directly through DoggyDust.com.

Purchases made through Amazon are subject to the applicable Amazon return and refund process.

Contact Us

For refund assistance, email support@doggydust.com.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.